The ripple effects of losing an event like Indy will be detrimental to our City.
Vancouver didn’t know what they had until they lost it—and the same might end up happening to us if we’re not more cognizant of that fact. The only difference is we will never—ever get it back if we lose it. Vancouver’s kung-fu grip will be tight. They’ll never let it go a 2nd time. That being said, if (and that’s a big ‘if’) Edmonton gets 1 last chance at making Indy über-successful in 2011, the following is a list of 21 things that must be done in order to have any hope of a shot at Expo2017.
1. Create a shared vision, purpose and strategy.
Instead of a bunch of disjointed events, create 1 major event, with a central theme running through all supporting events. This gives Capital Ex (under a new name), A Taste of Edmonton, The Edmonton Indy, as well as shops, restaurants, pubs and bars a shared purpose and an aligned strategy. More importantly it gives the customers something to rally behind.
2. Establish ownership by all stakeholders.
Accountability rocks! Wouldn’t it be awesome to see all of the companies involved in running the event put their profits on the line? If it’s a success, you reap the rewards. If it’s a flop, sorry pal—no pay cheque. (This only works if everyone is on board and we don’t have dead weight).
3. Articulate innovation as an organization/event-wide commitment.
Without innovation and a sense of “nowness” you’ll have bored, uninspired staff. This trickles down to bored, uninspired customers.
4. Think long-term.
What do we want this event to be 3, 5, 10 years from now? The short-term, ‘year-to-year,’ ‘go with the flow,’ ‘take it as it comes’ attitude is so “Edmonton.” Let’s get our stuff together. Seriously.
5. Focus on the customer experience—the brand; rather than the internal processes.
Otherwise you are just going through the motions.
6. Focus on challenges of the future rather than successes of the past.
Unless you’re in the business of selling Transformers or the Rubik’s Cube, you cannot build a profitable business on nostalgia.
7. Evolve or die.
Be willing to change when your platform is burning. Even more important—be self aware. Know that your platform IS burning!
8. Leave politics out of it if-and-whenever possible.
Politics can open a lot of doors, but in many cases it leads to sustaining the status quo in order to support entrenched, misguided and conflicted interests. See #7.
9. Reward crisis prevention rather than crisis management.
10. Get rid of any hierarchies that exist.
Inspire. Undermanage. Constantly review new ideas.
11. Fund new ideas in the wake of kiboshing current underperforming efforts.
12. Kill any initiatives that are not succeeding, especially ones that are funded and staffed.
13. Think critically.
Fear of criticizing current practices and commitments is a high-risk activity.
14. Make decisions with your heart.
Addiction to left-brained, analytical thinking (“data is God”) is corporate crack. People are emotional and heart-driven beings. Data is no longer the advantage it used to be.
15. Ideate-collaborate-deviate.
Adopt a more user-friendly idea management processes.
16. Find people that understand (and more importantly care to understand) the customers.
17. Be willing to acknowledge and learn from past failures.
Why is this one so difficult? It shouldn’t be. Own up to your mistakes and move on.
18. Make innovation part of the performance review process.
This goes for every single company/stakeholder/employee/volunteer involved. “How much did we/I innovate this year?” “Did we/I raise the bar?” If you’re not moving forward, you’re moving backward.
19. Create room for more “spec time” to develop new ideas and opportunities.
Good ideas take time. The best ideas might take longer.
20. Coach innovation and creative thinking.
I’m serious. Just as execs would bring in coaches/trainers into the office for their staff, Indy should do it too. This is after all a business (or at least it should be).
21. Create reward and recognition programs for every portfolio.
People like to know that their hard work means something.
That’s next year’s headline. I’m calling it right now.
No, I’m not an oracle, and no, I don’t have Zoltan in my basement. But I can show you why we’re going to lose what could be—should be—a world-class Edmonton event.
Do you know why? Because we haven’t been given a reason to care! There’s no public buildup of excitement. There’s no celebrity endorsement. There’s no branding to turn the Indy into a can’t-miss experience.
I have to be honest: I’m a little embarrassed to be an Edmontonian right now. Our city was awarded an amazing opportunity! The Indy should be a world-renowned event, even more attractive than the Calgary Stampede (racing vehicles at mach speeds is a bit more exciting and relevant than racing chuck wagons). But the powers that be are completely squandering the opportunity.
How did this happen? (Please circle the best answer.)
a. Many years ago the City awarded an exclusivity deal to Northlands to market and manage all major events (whether penned or implied is irrelevant)
b. Corporate greed, laziness
c. Politics
d. All of the above
If you chose “d,” awesome! You get a gold star.
Exclusivity promotes laziness, complacency, short-sightedness, and greed.
Don’t believe me? How inspiring and memorable is the “Make it your Indy” campaign? Laziness brained it, and laziness approved it. What you see in this campaign is the business model of “let’s do the least amount of work possible and still get paid.”
I’m sorry, but that doesn’t work for me. Organizers should be going above and beyond to make this one of the most memorable events in Canada. Northlands isn’t working hard or getting creative because they don’t have to. They’ve got the job. They’ve got all the jobs. Why put any effort into creating vibrant and exciting events that tell the world that Edmonton is the place to be when you don’t have to?
Northlands is not a marketing or branding company.
Northlands’ business is to provide space and coordinate the logistics of events (and they do a really good job at it), but that’s it. They are not a marketing company. They have failed to generate buzz and excitement around events and draw the throngs of people that should be attending because that’s not what they do!
That’s right. The wise decision makers in our city made an exclusive arrangement to market events that could draw who knows how much tourism with a company that isn’t a marketing company. While this might not be killing Edmonton, it’s definitely holding us back.
Instead the City should award the contracts for creating buzz around events and attracting large crowds to branding and marketing companies. (Earth-shattering idea, isn’t it?) Then they should hold those companies accountable. The current zero-accountability situation simply doesn’t work and is a waste of taxpayer money.
What would happen if accountability existed? For starters, the marketing of the Indy wouldn’t be left up to the sponsors, as it seems to be now. This is ridiculous and something no professional marketing and branding company would do. When sponsors are solely responsible for marketing, they aren’t getting the potential value out of the partnership. No wonder they’ve had an impossible time trying to secure a title sponsor and must find new sponsors every year. I wouldn’t renew my sponsorship either.
Make us care, and we will show up.
We are blessed with a many great cheerleaders in this city. @MasterMaq, @CaryWilliams, @ChrisLaBossiere, @KenBautista among others are all doing their best to help Edmonton evolve into a world-class city. But I’m worried that they too will one day give up, (Please don’t. You guys are awesome!).
Edmonton city council needs to start acting like a business. That means caring about its customers and creating brand experiences that we love and are proud of. Like any business, Edmonton must give the people what they want; otherwise, we will suffer the consequences of our customers’ choosing the competition. Vancouver is our competition. Calgary is our competition. Right now, they have much more to offer our customers.
I find it odd that Mr. Mandel is scoping Shanghai’s World Expo right now. It’s great that he’s taking the initiative, but I find it a little presumptuous. We can’t even manage a little Indy event properly. Does anyone seriously believe that Edmonton could land Expo 2017 if we were to lose Indy? And if we did, what impression would be left at the end of it?
Enough is enough. Quit killing opportunity. Quit killing creativity. Quit killing evolution. We need some new players—people and companies willing to do all it takes to make Edmonton a world-class city. The exclusive arrangement with Northlands has to stop if Edmonton is ever going to have a chance.
I bet the Indy will be pulled from Edmonton’s portfolio within the next year. Perhaps it will be given to a city that actually gives a damn about evolution, creativity, and inspiring its residents to live there. Vancouver—you’re well in the lead. Calgary—you are a close second. Edmonton—you are the dark horse I am rooting for.
To most of us the idea of flipping a car, let alone rolling one a full 180 degrees, sounds like an idea to avoid. For Mercedes, shooting a two-minute spot to do just that, in the Canadian China Bar Tunnel, was the main component of their creative brief.
Despite the valiant efforts of the throes of car advertisers out there, few have ever achieved the level of audience intensity and viral attention that the Mercedes group has with their latest piece shot to promote their new AMG sports car; the SLS.
It is shot in quick cut, behind-the-scenes style marrying action movie chase music with slow motion frames to keep its audience squirming in their seats while attempting to slow their ever racing pulse. The quiet, yet breathtaking, British Columbian landscape is used as juxtaposition as the roar of the 5.5 litre, V8 biturbo engine chainsaws through the silent backdrop.
Employed to take down this ever-impossible stunt, while making this mad machine look as sleek and sexy as possible, is the seven time F1 Driver Champion, Michael Schumacher. The sheer impossibility of him actually making it will have you watching it repeatedly. AND for the true car buffs, you are doing just as Mercedes planned; chatting about it on blogs, emailing it to friends but best of all you are trying to sort out just how you are going to finance this beast.
(Thanks to the car buff in my family who sent me this!)
I had a tough time finding out who was responsible, but after a morning of Googling I can give proper kudos to our eastern brethren, Mighty, for creating the brilliant site that is the Rethink Romp. Awesome job on creating a fun experience for all to share.
These are the superheros of Urban Jungle ready to stand up and fight for tatas!
Anyone out there sick of seeing animals in ad campaigns?
Telus is apparently “unleashing” something new this week. Let me guess…a lion? Perhaps a tiger or maybe even a bear? Oh my! How original! While Telus’ animal theme is one of the most memorable campaigns in Canadian ad history, after 10 years of the cuteness I now find it all rather boring. It’s time for something new.
GoAuto? Same thing. We get it – dogs. Fido? Ditto. Cute puppies. Very unique.
Playing off animals is such a played out theme, so I was pretty skeptical when I heard that AT&T was going to be jumping on the animal bandwagon. However, after seeing the ads I have to say that I’m pleasantly surprised.
They’ve successfully put a new twist on the animal concept which is pretty cool.
Using just hands and a phone, AT&T melds 2 popular ideas of painting hands, along with animals to make a moderately unique campaign. Not only do they incorporate beautiful colors and country specificity, but they maintain a unique style and inject the human element back into the animal theme. Yes! Humans! Go figure.
I love going through branding exercises with our clients. Why?
First, I find it absolutely fascinating to get to the root of the big questions.
Why do you exist?
What inspires you?
Why do you get up every morning to do what you do?
What experience do you want your customers to have?
These are tough questions that many business owners haven’t thought of since they wrote their business plan (you know, the one that’s sitting at the bottom of your desk drawer collecting dust).
I believe time should be dedicated to thinking about these questions on a daily basis, and at the very least, weekly. I realize that’s easier said than done; as a business owner myself I know all too well that it doesn’t take much to get bogged down in the details.
However, by forcing yourself to take a step back and “see the forest from the trees,” you will no doubt find new energy to persevere. The answers might take a lot of thought and probing, but once redefined, they always seem to give a greater sense of purpose, direction, and rejuvenation.
Second, the exercises force me to rethink the same questions for myself and the company I’m trying to build.
What’s at the heart of Urban Jungle? What guides me to want to build Edmonton’s next big success story?
1. For starters, I strive to keep good company.
Relationships are what my world is all about. Without them I have nothing. My family and friends are amazing and have supported me through some very difficult times. As some may know, I have recently expanded the Urban Jungle team and in doing so I have surrounded myself with amazingly talented and über cool people. Their creativity and passion inspire me and give me a reason to wake up every morning.
2. I try my best to only work with people whom I can see myself becoming friends with.
It’s definitely not the best decision from a business owner’s standpoint as I’ve turned down many well-paying jobs and I’ve fired lots of customers; but to me, negativity, nay-sayers, and uninspired people are not worth it – no matter how good the money may be. Most of my clients have become great friends. We go out for pints, we golf, we BBQ, and we have even attended each others’ weddings!
3. We want to help change the face of Edmonton one business at a time.
That may sound a little flaky but it’s true. There’s a lot of ugly, a lot of noise and a lot of misleading out there, and we Jungleheads see it as our mission to help change the way businesses relate with their customers. We want to grow, we want our customers to grow, we want Edmonton to grow, and we want to be a catalyst for change. While Urban Jungle will always be a small idea factory, we feel that simply by being a part of the creative process we can help elevate our city’s culture and be an agent of growth and positive change for our future.
Notice the ordinary. Preserve the ephemeral. Create ideas for everyone. Keep it simple. Don’t ever tolerate “o.k. anything.” Remember your responsibility as a storyteller. Make ideas your life (and life, your idea.) Leave something behind.
That is our mantra. And we try our best to live it every day.
Stylized Graphics Set Tone (& Texture) for 2010 Games
Upon first glance I immediately thought “there is something different about the way Vancouver is presenting their Olympics”; it wasn’t until my second that I realized what it truly was. Vancouver 2010 was completely photography free. Free from the concern about rights usage and proper resolution. Free from formatting issues and Photoshop hours. And free from the limiting factors of depicting specific style, positioning, age, race as well as gender. Below are they ways they gained from their new found freedom as well as the journey through creative process that lead their team to this conclusion.
Multiple Elements Allow for Multiple Uses
These subtle yet impactful designs base their look on energy and movement however, an emphasis on form and flux can quickly become overpowering if not developed carefully. To do so successfully it is imperative that a foundational formula be built. Consistently inconsistent use of swoops and swirls piled with textures in hues of blue and green create the basis of this framework. Because of the organic, and almost random, nature of the layered background textures it allows for quick and easy application to all designed pieces. Here are is a listing of the variety of ways they I have seen them applied:
- Banners flanking presentation stages and along fences – Bus Passes – Commemorative programs – Detail on volunteer uniforms – Website banners: Vancouver2010 – Bookmarks – Flags
The Message
It is easy to convey a single emotion with a single image but to convey multiple emotions repeatedly in multiple images involves true mastery of the art of design. These illustrations for me do just that. In fact the depiction of each of the athletes constantly convey a strong feeling of perseverance, focus and drive regardless of the sport. Added to that are the elements of nature that speak to what Canada, physically, really is. The environment is woven into these icons through their developed colour pallet and natural references whether it be dragonfly wings on a float plane or the presence of stylized clouds subtly placed onto the background. Overall, I feel that through these designs we as Canadians are better able to tell the story of what makes us who we are.
How they got there
Hours of brainstorming and inspiration collecting was the platform in which Vancouver 2010’s Creative team used as their jumping point. Check out the video outlining their process!
I’d like to share a little bit of my inspiration process with you today. It’s very easy to look at a singular item and think to ourselves, ‘I like this, I don’t like that’… but pulling together a cohesive brand presence incorporating the look, the energy, the spirit, and the voice across multiple mediums can sometimes feel frustrating and at times even impossible. Especially when you have a myriad of stakeholders and agendas.
One thing I have always tried to maintain in my creative process is to constantly be open what’s going on in other creative outlets. The cool thing is that inspiration can really come from anywhere. For example, the curves and lines of a brochure piece might be inspired by the lines of a clothing design; a color composition for a new corporate identity might be inspired by an abstract painting I saw in an art gallery. Inspiration can essentially come from anywhere. Even the most brutal designs inspire me – I want to do it better.
Almost everything I see and do gets digested (either consciously, subconsciously or superconsciously) and comes out in my work. Designers, like painters, sculptors, writers and musicians, have a distinct way of looking at the world around them and translating what they see into something new and beautiful so that others can learn to appreciate it. Everyday I feel blessed to have the opportunity to explore my creativity through my work, and I don’t think that is something that everyone can say.
Definitely the most creative ads I’ve seen as of late.
Which is your favorite?
If you have others drop a link in your response or send them my way and I’ll post them.
Edmonton City Council - Please Approve the EAD
Edmonton Loses the Indy! (Part 2 of 2)
Edmonton Loses the Indy! (Part 1 of 2)
Mercedes Attempts the Impossible
Lovemarks
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